Few weeks ago I shared here some problems with one book delivery. Just few days later I shared my extreme satisfaction after the resolution of the case.
Today I understood that I was not mistaken in my evaluation about the services, which SAXO & E-Boghandel provide.
You may ask why? The story is quite short: The day before yesterday I surprisingly found in my p.o.box the lost copy of the Harry Potter book, which E-boghandel sent August 21st. It seems that the post offices recovered and (finally, after 2 months and a week!) delivered the first package to me.
I was both astonished and worried. Astonished, because I did not believe I will see the first book again – I was thinking that it’s either lost, or they will recover and return to sender. Worred, because now I have two books, and I paid only for one – obviously something was wrong in this calculation.
I wrote E-boghandel the following letter:
> Hi,
>
> Today I received the book, which was mentioned in the attached mail thread.
>
> I do not know what took so long the book to come to my door, but now I have two Harry Potter books.
>
> Can you tell me what are my options and to which address I have to ship the second book back?
>
> It seems post office has really screwed the things up… 3 months delivery, wow!
>
> Many thanks in advance!
> Doncho Angelov
I was almost ready to ship the book back, but today I received this answer:
> Hi,
>
> You have only paid once, so please keep both copies of the book.
>
> Best regards,
> _name removed for privacy reasons_
> SAXO.com | e-boghandel.dk
I am really thrilled. I am just twisted Bulgarian boy and I never, ever received so good and people-oriented attention from a company, which provided only web-serivce to me. The people at e-boghandel.dk proven once again that they do not care just about the books and the profit, but also for your level of satisfaction from their service.
I want to thank them again for this great service. I might decide to give the first book as a present to someone, but I will definitely keep the second one, because it’s not just a book. It will remind me about this case and about the fact that there are great companies around us too!
Hmmm, interesting idea about the first book ;-). That’s the Half-Blood Prince, right? Haven’t read about Harry Potter in English yet…
Some companies do care. 🙂
And deserve to be mentioned.