One of the last days I have posted an article regarding by bad luck around reception of one of the books I ordered from SAXO. I was really worried what would happen and that day I wrote the following email to E-boghandel, which seem to own SAXO too:

> Hi,
>
> 2005/9/1, \*\*\*\*\*\*\*\*\*\*\* – e-boghandel.dk < \*\*\*\*@eboghandel.dk> wrote:
> >
> >
> > Thank you for contacting us. The book was sent with a Track&trace-number:
> 05633\*\*\*\*\*\*DK. According to www.post.dk the parcel was delivered to your
> address on August 23 at 11.58 AM. Might someone else have received the parcel?
>
> I had a long conversation with my wife and we were trying both to remember if we have received any book these days.
>
> Unfortunately, that is not the case. I suppose that one of the following has happened:
>
> * Parcel was delivered to a wrong address
> * Parcel was left at our door and someone else has picked it up
> * Something else?
>
> Can you tell me how we shall proceed? This is the first time when I have a parcel lost, and I really want my book. What’s the formal procedure in this case?
>
> Many thanks in advance!
> Doncho Angelov

One day after that I received the following answer:

> Hello again,
>
> No problem – I will ship the book again today, and we’ll contact the post about the missing parcel.

I was astonished! I was expecting checking, asking, going to the post office, looking for receipts and etc. things, which most likely would happen, if that misfortune happened in the environment I’m used to. But nothing like that, just Simple and Efficient – they shipped another book and they took care for all the rest of the hassle.

Today, after returning from work, the book was already at home. I do not really know if they have already succeeded to recover the lost book somehow, but I also do not care. I am satisfied customer – thanks to E-boghandel/SAXO.

Thanks, SAXO & E-Boghandel. Keep up the good work! I am remaining your sole friend :)!