Comments on: UBB Bulgaria, an NBG Group member

By: Evgueny Antonoff

Evgueny Antonoff — Tue, 08 Nov 2005 17:32:24 +0000

I would like to share my UBB experience: I have been just once in their office at Vitosha blvd, which in my opinion should be the perfect of all, since it’s on our capital’s central blvd. Instead, what I saw really reminded me of G.Orwell’s “1984” — some kind of nightmare there. I remember me and my girlfriend were there to transfer some money and pay our rent that way. We had to wait much. Some horror system on the wall with screens, informed the customers, which guishee is free. I got very nervous. We did not had bad experience with the employees, but I told myself never to get back there.

In contrast — I am customer of First Investment Bank, office Vitosha ( in Sofia ) for more than year and a half. Must say here do not have problems durring this time. Noone is perfect, but at least they do not show weaknesses to me.

By: Georgi

Georgi — Thu, 19 May 2005 20:59:58 +0000

UBB Branch in Lagera district in Sofia is terrible. Always there are queues of people and only one desk works while the other people just sit there and look over some documents – pretending to work. Its total disaster and they usually scream to you when you do something wrong – example fill the paper with a mistake or ask them to hurry up a little bit because your time is precious.
Instead of UBB i choose First Investment Bank 🙂 This is the bank of the end customer. They are always helpful and you feel much comfortable. Also no more queues. !

By: Дончо

Дончо — Tue, 14 Sep 2004 19:25:53 +0000

Защото, приятелю az (от IP: 62.204.150.215 , lan1.rousse.spnet.net, това е изпратено и предназначено е адресирано и за гръцките мениджъри от NBG.
Анонимко, не си толкова анонимен, колкото си мислиш! Едно приятелче ги лекуваше нещастници като тебе по специален начин, но аз съм над тези неща. Затова ще оставя коментара ти, който не е по темата (можеше и по поща да ме питаш, нали?) още няколко дни, и след това ще го изтрия.
Аман от комплексари като тебе в тази държава. Когато не знаеш какво да кажеш – почваш да дрънкаш цинизми и глупости.
И в същия дух – защо пишеш на шльокавица? Нали искаш на български – пиши и ти на български де?

By: az

az — Tue, 14 Sep 2004 16:09:40 +0000

Abe kaval nedoeban, zashto e na english bre?

By: yovko

yovko — Wed, 01 Sep 2004 20:04:20 +0000

Well, I have a MasterCard from UBB and my last monthly statement was very strange.

According to my contract with UBB I have to pay at least 10% of my total due every month. Last month I decided to pay all my credit and I paid. The problem was that they didn’t know how much exactly is my interest. “You will recieve another statement with the interest due”, a girl from UBB said. “You tell me that you can’t calculate my interest?”, I asked. “Sorry, Sir! The system will do that at the end of the month”, she said. “But today is 7th! Why should I pay interest for the whole month?”. “No, you won’t but I can’t calculate the exact amount before the end of the month.”, she tried to smile. “So I have to be here again to pay some small amount of money because of your strange system?”. “Sorry, Sir!”

At the end of July the statement was here. Total due amount 26.19. Minimal payment 26.82. Bang! Why? Why should I pay 0.63 more? I will but who will tell me why?

I am at the bank again. “Excuse me, how much should I pay? 26.19 or 26.82?”, I asked. “Well, probably it is better to pay 26.82, because if 26.19 is not enough you have to come here again for the rest.”, she told. “Probably? You don’t know? Again?. When actually you will know how much I have to pay? At the end of the year?”. “Well… sorry but our system…”… “OK”, I told… “I will pay 26.82” and hope I’ll never use my UBB MasterCard again. Now I have 0.37 over my credit limit. I don’t know why. Not 0.63, but 0.37 (because some 0.26 interest correction). I don’t know what is this… AND I DON’T WANNA KNOW!!!

By: Silvina Georgieva

Silvina Georgieva — Wed, 01 Sep 2004 06:13:01 +0000

If that was the case only with banks, that would be fine, but it’s not. Almost in every instituation in Bulgaria, almost in every office I see the same thing. Usually, when people are asked why, they say it’s because their salaries are low or they are dissatisfied with their working conditions. That is true but it isn’t the client’s problem! So, in case any grumpy employee anywhere is reading this: it’s not our fault that your boss sucks! We are not your boss, we are clients and we expect to be treated as such. What happens between your boss and you is your business but we don’t have to stand the conesquences. Of course, there is a way out of it – we can go to some other bank/store/whatever, where we’ll be served better, and this will make your salary even lower. Think about this the next time you talk to a client.

By: bfree

bfree — Tue, 31 Aug 2004 22:11:34 +0000

Well it was about time somebody to write about the so called “banks” in Bulgaria. I am not sure who and where teaches these bank employees and who and where teaches their management staff but I think that they should be fired immediatelly. Or sent to sell tickets for the public transport.

If they were just UBB one could live with the fact, but they are so many – Hebros, ING, Postbank, etc. I think it is time to create a chart “User: STAY AWAY!” for the “Bulgarian bank system” and to give an award each year for “The Worst Bank of the Year”. Probably a stinking fish for they official holiday – December 6 is not a bad idea.. To leave it for one day in some of their branches so that the people to see that there is something “smelly” in this bank..

By: Георги Чорбаджийски

Георги Чорбаджийски — Tue, 31 Aug 2004 20:08:49 +0000

Ubbbb, hmmmmmm this was the bank with self signed certificate on their e-banking site that works only with internet explorer version 5, right? Stay away from them.